It’s very simple to gather feedback on social media about your organization’s recent event. There are three steps – ask, respond, and pay attention for any stray comments.
An additional channel to collect feedback is a survey (through a service such as Survey Monkey) or form on your website. Consider this option if you think your audience will want to take more than a couple of minutes to give you feedback.
You can also use social media listening tools. For example, Hootsuite allows your company to track key words, hashtags, and mentions. You can respond in real time and schedule content directly within the tool itself.
That’s it! All it takes to gather feedback on social media for your nonprofit’s event is careful monitoring and quick response time.
Tapp Network is a marketing & technology firm serving nonprofits and organizations seeking to accelerate their social impact, capacity building, and revenue growth for good.